Position: Host

 Who is Bottleneck Management?

Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.

 Core Values

Understand the wants and needs of others

Support others through words and actions

Empower each team member to excel

Enjoy each other, our guests, and our time at work

We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat, and intelligent teammates. Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.

We offer a fun and supportive working environment, comprehensive benefits, EAP access, and restaurant dining discounts.

Position Summary

Our Hosts are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team. The Host greets all guests with genuine enthusiasm and warmth upon arrival, informs guests of their wait time, enters guest names into the computer system, shows guests to their table and bids guests farewell as they leave. Additionally, the Host cares for our guests by refilling beverages and performs light housekeeping duties such as cleaning glass and menus, and ensuring restrooms are clean, stocked, and orderly.

Primary Responsibilities and Duties

Essential Functions:

· Genuine commitment to the Bottleneck culture; be a team player.

· Ensure that the overall guest experience exceeds expectations, including greeting guests with warmth and anticipating their needs.

· Use tact and good judgment when dealing with guest challenges, responding to guest needs with patience, respect, and courtesy.

· Follow all steps of service.

· Assist with clearing, cleaning, and resetting tables.

· Check and maintain restrooms.

· Comply with all safety and sanitation (including handwashing) guidelines and procedures.

· Be proficient in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems, and phone etiquette and message guidelines.

· Support To-Go orders as needed.

· Other duties will be assigned as needed.

Qualifications and Skills:

· Must be at least 18 years old.

· At least 6 months of restaurant or customer service experience preferred.

· Ability to work collaboratively in a fast-paced work environment.

· Ability to create memorable guest experiences.

· Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service.

· Ability to work a varied schedule, including nights and weekends.

· Good judgment skills and adaptive attitude.

· Must be upbeat, outgoing, and positive.

· Ability to stand/walk and stay focused and alert for extended periods of time.

· Ability to effectively communicate on the telephone.

· Ability to lift up to 35 lbs.

· Ability to maintain a warm, hospitable demeanor in a busy environment.

Must Be/Have:

· Outstanding interpersonal skills

· Outgoing, polite and patient.

· Excellent communication skills

· Satisfaction focused.

Hours of work: Ability to work a varied schedule, including nights and weekends.

Supervisory Responsibilities: N/A

Reports To: General Manager

Department: FOH Operations

Work Environment/ Physical Demand:

· Must be able to stand for full shift.

· Must be able to lift at least 25 pounds.

· Must have good hearing for accurate communication with guests.

· Must be able to use hands and fingers to handle and feel objects and tool controls.

· Must be able to work in areas of loud noise.

· Required to frequently reach, bend, stoop, and carry.

· Must be able to work in both warm and cool environments; indoors and outdoors.

· Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

· Extended periods of standing and walking to different parts of the restaurant at different levels

· Fast paced hands on position.

· Dining facilities are both outside and inside Lighting is maintained at a low level.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

An equal opportunity employer.